SCOOPX TERMS OF SERVICE
Updated: April 3, 2025
Basis of Agreement
These Terms of Service form the basis of our service agreement. ScoopX strives to conduct business with honesty, integrity, and fairness. While these terms are in place to ensure clarity and consistency, we always aim to accommodate our clients whenever possible. We value our relationship with our local community and promise to approach all situations with reason and goodwill.
Thank you for choosing ScoopX for your pet waste removal needs.
These Terms of Service ("Terms") govern all services provided by ScoopX ("we," "us," or "our"). By booking or continuing service with ScoopX, you ("customer," "you") agree to the following policies:
1. Services Offered
ScoopX provides residential and commercial pet waste removal services. These include:
Regular/Subscription Services:
- 1x per week
- 2x per week
- Bi-Weekly (every other week)
- Monthly Service
* If you would like to have service more than 2x a week, please contact us so we may accommodate you.
Non-Subscriber Service:
Pricing is based on the size of the area requiring cleaning, the frequency of service, and the number of dogs. The estimate is based on ⅛ of an acre. Larger properties or excessive waste accumulation may result in additional fees, which will be discussed in advance once we assess your property or if you provide details when signing up or scheduling your service.
2. Access to Property/ Safety
The customer is responsible for ensuring that ScoopX technicians have safe and unimpeded access to the service area. Service may be delayed or skipped until the next scheduled visit under the following conditions:
- Locked gates or inaccessible yards.
Pet Safety and Service Protocol
At ScoopX, the safety of our technicians is paramount. Owners must ensure that all dogs, especially those with aggressive behavior, are securely confined during our service visits. We take this matter seriously and do not compromise on the safety measures required to protect our staff.
- Mandatory Securing of Aggressive Dogs: If a dog poses any threat, it must be secured away from the service area. Failure to do so will result in the immediate suspension of service.
- Right to Terminate Service: We reserve the right to terminate service immediately if we deem that the safety measures are not adequately implemented or if there is any threat to the lives of our technicians.
- No Refunds for Safety Breaches: No refunds will be issued for visits skipped due to the presence of unsecured aggressive dogs.
We ask for your full cooperation to ensure a safe environment for our team to efficiently provide their services. Thank you for understanding and implementing these necessary precautions.
3. Scheduling & Notifications
ScoopX follows a structured service route each day. We do not provide specific appointment times. Customers are assigned a service day, and while we aim to maintain consistency, exact arrival times may vary based on weather, traffic, and other stops on the route.
To keep you informed, we will send a notification 60 to 15 minutes prior to arrival via your preferred method (email or text), and a confirmation notification after service is completed. This confirmation will include a photo of your securely closed gate for added peace of mind.
4. Severe Weather & Missed Service
ScoopX operates on a scheduled route each day of the week. Due to the nature of our routing system, we are unable to reschedule service if it is missed due to severe weather (including storms, high winds, extreme temperatures, heavy rain, flooding, or snow).
If your service is skipped due to such conditions, you will be notified and the waste will be collected on your next scheduled service day.
We do not offer refunds or credits for missed service due to weather. This is because the waste still accumulates and will be collected — just at a later date. You are still receiving the full value of the service.
If you have a special occasion where cleanup is essential (e.g., a party, home showing, or family visit), please notify us by the end of the missed service day, and we will do our best to accommodate a one-time visit, subject to route availability.
5. Yard Conditions
Our ability to perform services may be impacted by yard conditions such as tall grass, excessive leaves, snow coverage, or debris. While we do our best in all situations, please understand that poor yard visibility can result in missed waste. We will catch anything missed on your next scheduled visit, assuming the yard is clear.
If, in the unlikely event, our technician performs an unsatisfactory service that is not due to conditions outside of their control — such as tall grass, heavy leaf coverage, or inaccessible areas — we will take responsibility and make it right. However, we cannot be responsible for missed piles if the yard was not properly maintained or serviceable at the time of our visit.
Please ensure your yard is reasonably maintained and safe for our technicians ie. jungle safari maybe fun but is not safe for our techs. While we stand behind our ScoopX Satisfaction Guarantee, customers must also do their part. We are a waste removal service — not landscapers.
If there is ever an issue with the service you received, please contact us as soon as possible so we can address it promptly.
6. Holidays
ScoopX does not provide service on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day (4th of July)
- Labor Day
- Thanksgiving Day
- We will be closed for the week for Christmas holidays December 22, 2025 till December 28, 2025. Service will be charged as it will be resumed the following week with the accumulation from the holiday week. We will send out reminders in advance of the holiday office/services shut down. If your scheduled service falls on a holiday, service will resume on the following scheduled day. No refunds or credits will be issued as the work of picking up the waste accumulation will still be taken care of on the next scheduled service day, unless you contact us before hand as we will do our best to accommodate you if in the case of a special needed service day.
7. Billing & Payment
ScoopX, like most services in the cleaning industry, normally charge an initial Starter Clean fee for the extra time and effort needed to get a yard ready for regular monthly service. SPECIAL PROMO: Starter Clean Fee is Waived with Regular Service plan. ScoopX operates on a pre-paid subscription model and charges for the entire month of service on the 1st of each month. If you sign up mid-month, you will be billed only for the remaining scheduled visits from your first service date through the end of the month.
Example: If you begin weekly service and there are two service weeks left in the current month, you will only be billed for those two visits. Full monthly billing will resume on the 1st of the following month.
- One-Time Cleanings must have a card on file for the service to be charged immediately after service completion. As a professional service business, ScoopX operates with integrity and follows strong business ethics. We do not perform one-time cleanings without upfront payment, as we cannot act as a collection agency once the service has already been rendered. This policy protects our business and supports a smooth, efficient experience for all clients.
- To avoid unnecessary issues, we request that all one-time cleanings be paid by card. Based on our experience, checks and insufficient funds have caused preventable problems in the past.
- To ensure fairness to our clients, we do not charge your card until the service has been completed — but the payment authorization verification and payment details must be submitted prior to the visit.
8. Service Holds & Cancellations
You may request a temporary service hold with at least 3 business days’ notice. Holds beyond 30 days may result in removal from our route.
Service cancellations must be submitted via email. Any services already paid for will continue until the end of the billing cycle.
- If more than 30 days have passed since your last cleanup, a "first-time" or "catch-up" fee may apply.
9. Additional Fees
We may charge extra for the following:
- Cleaning patios, decks, or hard surfaces: $5/visit
- Cleaning rocky/pebbled areas: $5/visit
- Return trip requests due to blocked access: $5/visit
- Waiting fee if arrival is delayed due to property-related issues: $5/visit
These fees are in place to protect our Techs’ time, ensure fair compensation for additional effort, and prevent misuse of our services. They are applied at our discretion and only when necessary.
10. Communication/Service Schedule Changes
Requests to change your service schedule must be made at least 48 hours prior to your normally scheduled service day. We may also need to adjust service days that are close together in order to best align with our routing schedule.
If your request is time-sensitive (e.g., related to a holiday or special event), please use one of our direct communication methods to ensure your message reaches us promptly. All special requests should be submitted in writing, and we will confirm receipt with a reply. If you do not receive a response, your message was not received.
For the most effective and timely communication, please contact us using one of the following methods:
- Text Message/phone call: 661-238-0101
- The WhatsUp Chat Bubble that is on the right side on our website as that reached our scheduling manager’s direct line.
****11. Privacy****
We respect your privacy. Any personal or property information you provide will be kept strictly confidential and used only for the purpose of delivering services, customer communication, and internal business operations. We do not sell or share your information with third parties unless legally required to do so.
12. Revisions to Terms
These Terms may be updated from time to time. Continued use of our services after changes are posted constitutes your acceptance of those changes. The most current version of the Terms will always be available on our website.
Contact Us
If you have any questions about these Terms of Service,
please contact us at: 📧[email protected] 📞 661-238-0101
Thank you for choosing ScoopX. We look forward to helping you enjoy a cleaner, stress-free yard!
